You know –the peeps that never tell you everything, they hold certain pieces of information from you or others—consistently. Do you or your management style make these people feel insignificant? Does the company culture make them feel insignificant or even worse threatened?
So the question is; how do we respond to people need and still meet business objectives? They are not mutually exclusive. There are many a seminars on this topic; one of THE best is “The Human Factor in Project Management”, by Kevin Ciccotti, CPPC, ACC, Cutting Edge Coaching and Consulting. There are also a plethora of books; my favorites include “The Speed of Trust” by Stephen Covey, “Tribal Leadership” by Dave Logan, “Good to Great” by Jim Collins. Seth Godin’s books are good too. And for the record, I do not recommend seminars I’ve not attended or books I’ve not read.
The point is, you as a project manager (leader), must find a way to deal with these people in order for your projects to run smoothly. As Covey puts it in his book “The ability to establish, grow, extend, and restore trust with all stakeholders—customers, business partners, investors and co-workers—is the key leadership competency of the new global economy.” Trust can be created, it can also be destroyed. Once destroyed it is hard to regain. As Albert Einstein put it “Whoever is careless with the truth in small matters cannot be trusted with important matters.”
Trust requires Integrity, their intent and behavior are congruous. It also requires humility. Why humility? A humble person is about doing right, not being right in the eyes of others. A humble person is about embracing the truth, building the team not building oneself on the back of the team, about recognizing others and their contribution, not claiming their team contributions as one’s own.
Trust also requires courage. Courage to do the right thing, even when it is hard. So are you doing enough? Make sure to ask yourself good honest questions, give your trust. Trust like respect must be given to be received and both must always be earned. In a true trust built relationship, there is no information hoarding.